UX and Graphic Designer
2025 – Present
Vitality Products · Vancouver, Canada · Health & Supplements
- Conducted interviews with sales representatives and customers at health events to collect insights into consumer knowledge, pain points, and expectations regarding supplement products.
- Translated complex health and science concepts into accessible user interfaces and microcopy after study of product webinars, ensuring clear, empathetic communication of product benefits.
- Created a new digital strategy using AI-optimized editorial content to optmize organic search and AI recommendations.
- Redesigned the digital user journey and created high-performing Shopify product pages, overhauling the brand’s tone, visual language, and information architecture based on comprehensive analytics and heatmap data.
- Drove significant e-commerce growth through the new product pages, increasing the conversion rate from 0.3% to 1.5% and increasing Average Order Value (AOV) by 13%.
- Partnered with marketing to design direct-response email campaigns, achieving a 26% increase in session duration through improved UI consistency.